Updated ,first published
A widespread outage hit Microsoft platforms including Outlook overnight, with many users encountering trouble using their email accounts and other errors across the tech giantβs suite of apps.
Nearly 130,000 users on outage tracker Downdetector reported problems accessing Outlook just after 1 p.m. ET. New reports have since fallen from that peak, but many said they couldnβt send and receive emails, or had trouble loading their inboxes altogether.
Thousands also reported issues with Microsoftβs workplace messaging app Teams, as well as its AI assistant Copilot and wider Microsoft 365 services.
Microsoft said that it was investigating disruptions, notably related to its email and Teams applications.
In updates posted on social media, Microsoft said it was aware of users βexperiencing issues accessing Exchange Online mailboxes through multiple connection methods in the Americas.β
Microsoft later explained that a portion of its infrastructure was βexperiencing elevated loadβ β which it said was βlikely contributing to the connectivity errors.β The company determined a number of servers were βunexpectedly unavailableβ due to a problem that caused them to fail during automated checks.
Microsoft did not immediately provide more information around what might be causing that failure, but added that it was testing a fix.
βWeβre aggressively pursuing all pathways to reduce impact,β the Microsoft 365 Status account wrote on X.
Earlier in the day, the company said it had βsuccessfully restoredβ problems related to Microsoft Teams in North America, although some users continued to report connectivity issues.
