Technology

Jill Smola is a 75-year-old retiree who understands the power of human connection, having spent her working days as an aide taking care of the elderly. “We would play games, put puzzles together,” Smola told CBS News. She said human interaction was important, “so that they had somebody to talk to. That they just weren’t…

The U.S. job market, already showing the strain from global trade tensions, is showing early signs of another critical issue facing workers today: artificial intelligence.   In July alone, rising adoption of generative AI technology by private employers accounted for more than 10,000 job cuts, according to a report released this week by Challenger, Gray…

A new online tool aims to help tackle the country’s mental health crisis among kids. A 2019 study from Jama Network found children who spent more than three hours a day on social media were at double the risk for mental health disorders, including depression and anxiety. The feature known as Balance was developed by…

Have you ever found yourself repeating the words “speak to a human please” while on the phone with customer service? If so, you’re among the roughly 70% of Americans who find interacting with automated phone systems, versus human customer support representatives, frustrating.  That’s in part why Senator Ruben Gallego wants to ensure that consumers who…

A new app called Balance is trying to help tackle the mental health crisis among kids. The app is marketed as the first to use artificial intelligence technology to monitor a child’s online habits and wellbeing. CBS News’ Jo Ling Kent explains how it works.